Shipping policy
Order Processing
Orders are normally processed within 3–7 business days, excluding weekends and public holidays. You will receive a shipping confirmation and tracking information once your order has been dispatched.
During busy periods and holidays, processing may take slightly longer.
Our distribution operations are closed 24–26 December and 31 December–2 January.
Shipping
Shipping costs and available delivery options are calculated and displayed at checkout.
We ship within the UK and Ireland, Europe and to selected international destinations.
Delivery times are estimates and may be affected by courier delays, customs, severe weather, or other circumstances outside our reasonable control.
If your country is not available at checkout, please contact us at hello@okiodenim.com.
International Orders
International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.
International delivery may also be delayed by customs or local postal services.
At the moment, we are not able to process exchanges or refunds for international orders.
Tracking & Delivery
Tracking information may take up to 48 hours to become active after dispatch.
Please make sure to be there when your delivery is expected/arriving.
If your order has not arrived within the estimated delivery timeframe, contact us at hello@okiodenim.com with your order number.
Please ensure your delivery address is correct. If delivery fails because an incorrect address was provided or a parcel is not collected, additional delivery charges will apply.
Delivery is completed once the courier leaves the item/s at your shipping address chosen by you at the point of purchase.
If a parcel is marked as delivered but you have not received it, please contact us so we can investigate with the courier.
Once the item arrives at that chosen location, responsibility for the product then belongs to you.
Returns - UK & Northern Ireland Orders
We offer a 15-day returns/exchange period from the date of delivery for eligible items.
Items must be:
- Unworn and unused
- In their original condition
- Returned with original packaging
We will refund the order amount dependent on the conditions and reason of return.
Failed or Missed Delivery Attempts
If there is a missed delivery due to a recipients absence or incorrect address, we will not be held responsible. All customers will be provided with a shipping link once their items are dispatched. If you need to rearrange your delivery time or make changes to the shipping address, please do so with the courier before the expected delivery date.
If an item is returned to us following an unsuccessful delivery, we may not be able to automatically resend the item.
Where redelivery is possible, customers will be responsible for any re-shipping and processing fees. Any returns will be subjected to a 14 days processing period.
Currently, we are unable to process redeliveries for any international returns.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, incorrect, or missing an item, please contact us as soon as possible at hello@okiodenim.com with your order number and photographs where appropriate.
We will investigate and provide the appropriate remedy.
Notifications must be made within 72 hours of receiving the item where possible so that we can investigate delivery or packing issues promptly. Notifications made after this time may not be accepted.
We will take into consideration all matters regarding missing items and damaged items this may take some time, we appreciate your assistance and patience throughout this period.
Any damaged items, must be returned to us within 72 hours of receiving a shipping return notification, once we receive your return and it has been inspected, a representative from our team will be in touch.
If you have any further questions, please contact us at hello@okiodenim.com.
Lost or Stolen Packages
We are unable to refund or reship lost or stolen packages. If your package is lost or stolen, please report the issue to the courier responsible for the delivery and contact us so that we can assist with the investigation.
Orders addressed to a freight forwarder that are marked as delivered but not received are ineligible for a refund.
Refunds
Where a refund is due, it will normally be issued to the original payment method.
Please allow up to 14 days for voluntary returns to be processed after we receive them.
We do not offer refunds on international orders.
Exchanges
Exchanges are available for eligible UK and Northern Ireland orders, subject to product availability.
We do not offer exchanges on international orders.
Contact
If you have any further questions, please contact us at hello@okiodenim.com
Consumer Rights
Nothing in this policy limits your statutory rights under applicable UK consumer law.