Terms of service
These Terms of Service (“Terms”) govern your use of www.okiodenim.com and any purchase you make from OKIO DENIM (“we”, “us”, “our”).
By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms.
These Terms apply to all users of our website, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase products from us.
These Terms should be read together with our Privacy Policy, Refund/Returns Policy, Shipping Policy, and any other policies expressly incorporated into these Terms.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years old, or otherwise have the legal capacity to enter into a contract under applicable law.
If you are purchasing products on behalf of a business, you confirm that you have authority to bind that business.
You may not use our products or website for any unlawful or unauthorized purpose or in a way that violates applicable laws or regulations.
You must not transmit or introduce worms, viruses, malware, or any other destructive or malicious code.
We reserve the right to suspend or terminate access to our Services where you materially breach these Terms, subject to applicable law.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, unauthorized activity, pricing or inventory errors, or where an order appears to have been placed for resale or commercial distribution without our permission.
We will not use this right in a way that unlawfully discriminates against consumers or deprives consumers of statutory rights.
You understand that information or content you submit to us, other than payment-card information, may be transferred through various networks and may be adapted to technical requirements of connecting networks or devices.
Payment-card information is encrypted during transmission using appropriate security measures.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or Services without our prior written permission, except where permitted by law.
The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or current.
Product information, descriptions, availability, prices, promotions, and other website content may occasionally contain errors or omissions.
We reserve the right to correct errors and update information where appropriate.
Information provided on our website is intended for general information and should not be treated as professional or specialist advice.
Historical information may be provided for reference purposes and may not be current.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change from time to time.
Where you have already placed an order and we have accepted your order, any price change will not affect the price you agreed to pay, except where an order is cancelled in accordance with these Terms or applicable law.
We reserve the right to modify, suspend, or discontinue parts of our website or Services.
SECTION 5 - PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online.
Products may be available in limited quantities and may be subject to our Refund and Returns Policy.
We make reasonable efforts to display product images and colours accurately. However, the appearance of colours may vary depending on your device, monitor, browser, or display settings.
Product descriptions, specifications, availability, and prices may change from time to time.
We reserve the right to discontinue products or limit quantities where we have a legitimate reason to do so.
SECTION 6 - ONLINE ORDERS AND CONTRACT FORMATION
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order acknowledgement confirming that we have received your order.
Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and us will be formed when we confirm that your order has been accepted, unless otherwise stated.
We reserve the right to reject or cancel an order before acceptance where we have a legitimate reason, including:
- the product is unavailable;
- there is an obvious pricing or description error;
- we suspect fraudulent or unauthorized activity;
- we cannot verify the information provided;
- the order appears to have been placed for unauthorized resale; or
- we are unable to fulfill the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will refund the amount paid in accordance with applicable law.
SECTION 7 - GIFT CARDS / E-GIFT CARDS
Our E-Gift Cards are available for purchase through our website and are delivered electronically to the email address provided at checkout.
You are responsible for ensuring that the recipient's email address and other recipient details are entered correctly.
We are not responsible for an E-Gift Card being delivered to an incorrect email address where that incorrect address was provided by the purchaser.
E-Gift Cards are normally delivered shortly after purchase. Delivery may occasionally be delayed because of technical issues or delays caused by email providers.
If an E-Gift Card has not been received, the recipient should first check their spam or junk folder before contacting our Customer Care team.
7.1 Validity
E-Gift Cards are valid for five years from the date of purchase, unless otherwise required by applicable law.
Any remaining balance will expire at the end of the validity period.
7.2 Redemption
E-Gift Cards may be redeemed on our website unless otherwise stated.
They may be used towards eligible purchases, including sale items, unless otherwise specified.
E-Gift Cards cannot be used to purchase additional E-Gift Cards.
Promotional discount codes cannot be applied to the purchase of E-Gift Cards unless expressly stated otherwise.
E-Gift Cards may be used alongside promotional offers unless the relevant promotion states otherwise.
7.3 Partial redemption
If your purchase exceeds the available E-Gift Card balance, the remaining amount may be paid using another accepted payment method.
If your purchase is less than the available balance, the remaining balance will remain available for future purchases until the E-Gift Card expires.
7.4 Refunds
Where an order paid for using an E-Gift Card is refunded, the amount originally paid using the E-Gift Card will normally be refunded to that E-Gift Card.
Where an order was paid for using both an E-Gift Card and another payment method, the amount paid using the E-Gift Card will normally be refunded to the E-Gift Card first, with any remaining refund returned to the original payment method.
7.5 Lost or stolen E-Gift Cards
E-Gift Cards should be treated like cash.
To the extent permitted by law, we are not responsible for E-Gift Cards that are lost, stolen, deleted, or used without your permission after delivery.
If we reasonably suspect fraud, unlawful activity, or unauthorised use, we may refuse, cancel, suspend, or restrict the purchase or redemption of an E-Gift Card.
7.6 Currency
E-Gift Cards are issued in the currency displayed at the time of purchase.
Where an E-Gift Card or purchase involves another currency, exchange rates or applicable charges may affect the amount available for redemption.
7.7 Changes to Gift Card Terms
We may amend these Gift Card Terms where reasonably necessary to comply with law, address fraud or security concerns, or reflect changes to our business practices.
SECTION 8 - BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders for legitimate reasons and subject to applicable law.
We may limit quantities purchased where we reasonably believe that products are being purchased for unauthorised resale, fraud, or other prohibited purposes.
If we cancel or modify an order, we may attempt to notify you using the contact information supplied when the order was placed.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
You are responsible for updating your contact and payment information where necessary so that we can process orders and communicate with you.
Prices displayed to UK consumers include VAT where applicable, unless otherwise expressly stated.
SECTION 9 - DELIVERY
Delivery information and available delivery options will be provided at checkout or otherwise before you complete your purchase.
Delivery times are estimates unless a specific delivery date or period has been agreed.
If your order is delayed, please contact us with your order number so that we can investigate.
Our Shipping Policy contains further information about delivery, missed deliveries, international shipping, and related matters.
SECTION 10 - CANCELLATION RIGHTS FOR ONLINE ORDERS
If you are a consumer purchasing goods online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.
To exercise your cancellation right, you may contact us using the contact us page or by emailing hello@okiodenim.com
Where applicable, further information regarding cancellations, returns, and refunds is provided in our Returns & Refunds Policy.
Certain products may be excluded from statutory cancellation rights, including certain personalised, bespoke, sealed hygiene-sensitive, or other products where an applicable legal exception applies.
You may handle goods only to the extent necessary to establish their nature, characteristics, and functioning. Where goods have been handled beyond what is reasonably necessary, we may be entitled to make a deduction for any resulting reduction in value, where permitted by law.
SECTION 11 - REFUNDS, RETURNS, AND FAULTY GOODS
Our Refund and Returns Policy explains our returns process.
Please refer to that policy for information regarding eligible returns, exchanges, refunds, faulty goods, damaged items, and other return-related matters.
SECTION 12 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not control or operate.
Third-party tools are provided subject to the relevant third party's terms.
Where permitted by law, we are not responsible for the operation, availability, or performance of third-party tools.
Your use of third-party tools is at your own discretion and subject to the applicable third-party terms.
Any new tools or Services introduced through our website will also be subject to these Terms unless otherwise stated.
SECTION 13 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These websites are not necessarily affiliated with us.
We are not responsible for the content, policies, security, availability, or practices of third-party websites.
If you choose to access a third-party website or purchase goods or Services from a third party, you do so at your own risk and subject to that third party's terms and policies.
SECTION 14 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you send us comments, feedback, ideas, suggestions, proposals, plans, photographs, reviews, or other materials (“Comments”), you grant us permission to use, reproduce, edit, publish, distribute, translate, and display those Comments for purposes connected with our business, subject to applicable law.
You confirm that:
- you own or have the necessary rights to submit the Comments;
- your Comments do not infringe the rights of another person;
- your Comments are not unlawful, defamatory, threatening, abusive, obscene, or otherwise objectionable;
- your Comments do not contain malicious software; and
- you are not impersonating another person or misleading us about the source of the Comments.
We are not required to keep Comments confidential or pay compensation for them unless otherwise agreed.
We may remove or refuse to publish Comments where we reasonably consider them unlawful, inappropriate, misleading, or inconsistent with these Terms.
You remain responsible for the Comments you submit.
SECTION 15 - PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.
SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.
We reserve the right to correct such errors and update information.
If an obvious error affects an order that has not yet been accepted, we may contact you to correct the error or cancel the order and provide a refund.
SECTION 17 - PROHIBITED USES
You must not use our website or Services:
(a) for any unlawful purpose;
(b) to solicit or encourage unlawful activity;
(c) to violate applicable laws or regulations;
(d) to infringe our intellectual property rights or the rights of others;
(e) to harass, abuse, threaten, defame, discriminate against, or harm another person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware, or other malicious code;
(h) to collect personal information belonging to others without appropriate authority;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape our website without permission;
(j) to interfere with or circumvent website security features; or
(k) to engage in any activity that could damage, disable, overburden, or impair our website or Services.
We may restrict or terminate access where a user materially breaches these requirements, subject to applicable law.
SECTION 18 - CHARGEBACKS AND PAYMENT DISPUTES
We reserve the right to review, verify, and investigate transactions.
Where we reasonably suspect fraud, payment abuse, unauthorized transactions, or misuse of our policies, we may take appropriate action, including investigating the transaction, cancelling an order, restricting an account, or providing relevant information to payment providers where legally permitted.
Where a payment dispute or chargeback is initiated, we may provide the payment provider with relevant transaction records and supporting documentation.
SECTION 19 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that our website or Services will always be uninterrupted, secure, timely, or error-free.
We will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that were not caused by our breach of contract or negligence, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Where you purchase products as a consumer, nothing in these Terms affects your legal rights regarding goods or Services purchased from us.
SECTION 20 - INDEMNIFICATION
If you use our website or Services for business purposes, you agree, to the extent permitted by applicable law, to indemnify us and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers against reasonable losses, liabilities, claims, and expenses arising directly from your material breach of these Terms or your unlawful use of our website or Services.
Nothing in this Section requires a consumer to indemnify us or otherwise limits any rights or protections available to a consumer under applicable law.
SECTION 21 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue in effect.
If a provision cannot legally be enforced, it will be treated as modified only to the minimum extent necessary to make it enforceable.
SECTION 22 - TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our website at any time.
We may suspend or terminate your access to our Services where you materially breach these Terms, engage in fraud or unlawful activity, or otherwise misuse our Services, subject to applicable law.
Termination does not affect rights or obligations that arose before termination.
Any provisions that are intended by their nature to continue after termination will continue to apply.
SECTION 23 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and us concerning your use of our website and Services.
They replace previous versions of our Terms relating to the same subject matter.
Our failure to enforce a provision does not constitute a waiver of that provision or our right to enforce it later.
SECTION 24 - GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales.
If you are a consumer, any mandatory rights you have under the laws applicable to your circumstances are not affected by this choice of law.
If you are purchasing as a business, the courts of England and Wales shall have exclusive jurisdiction unless otherwise agreed in writing.
SECTION 25 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be published on this page.
Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms for future use, to the extent permitted by law.
Questions about these Terms should be sent to us at hello@okiodenim.com